Please help.. Cancel custom order??

Hi there,

I received an order to make a custom baby last week , and I told the lady I was going to start her baby this month but her rooting I could start just next month and the baby would be done around March 15th .. She paid half of the baby doll and I have bought some supplies already ..

Today I found this on my messages :

"Joyce, I hate to do this but I need to cancel my order. I apologize for not being patient, but I found another baby I can get right now, and since you haven't started mine yet, I didn't want to wait anymore, God bless and keep on reborning, you do an awesome job,.............."

Now , I don't know what say , I don't have her money to refund her anymore .. I never had someone cancelling a custom order .. Please help :(

Thank you in advance

Joyce

When I used to do customs...my policy was that down payments were not refundable.....was this discussed when you made the contract?

Tell her that the down payment went to purchase the kit and supplies and that you will be unable to offer a refund until you have reborned and sold the baby to another buyer.

pia46 wrote:

Tell her that the down payment went to purchase the kit and supplies and that you will be unable to offer a refund until you have reborned and sold the baby to another buyer.

That is very good advice. I also make sure that part, if not all of the deposit is non refundable.